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Title
Password Manager Security Token Server will not start with ERROR: Error 1064 -
Description
Password Manager Security Token Server will not start with the following error:
Error 1064: An exception occurred in the service when handling the control request.
The Secure Token Server Event Viewer log shows the error:
Message: Data cannot be sent because the connection is in the disconnected state. Call start before sending any data.
Exception: System.InvalidOperationException -
Cause
CAUSE 1
The primary Password Manager host with the Master Secure Token Server instance is offline or not properly configured.
The Secure Token Server on each Password Manager host communicates directly with the Secure Token Server instance on the primary Password Manager host. If that host is offline or if the Secure Token Server is not accessible on port 20000, then this issue is expected.
CAUSE 2
The role for the Secure Token Server instance is incorrect. -
Resolution
RESOLUTION 1
Ensure that the primary Password Manager host is online and that it is configured as per this resource.
RESOLUTION 2- Navigate to <DRIVE>:\Program Files\One Identity\Password Manager\Service\SecureTokenServer
- Create a copy of the Rsts.exe.config file and store it in a safe location
- In a text editor, open this file and find the following section:
<rstsConfigSource xmlns="urn:Rsts.Config">
<!--
Set the configuration provider source type to one of the following, then include the corresponding details
in the associated Xml element.
FileConfigProvider - For a single instance.
MasterConfigProvider - The machine will be the primary node. It must be available for all slave nodes.
SlaveConfigProvider - The machine will be a slave node. It must have connectivity to the primary node.
-->
<source type="SlaveConfigProvider">
As per the comment section, correct the source type to match the desired configuration. If this should be the master node, set it to:
<source type="MasterConfigProvider">
If there is only one Password Manager instance in the environment, set it to:
<source type="FileConfigProvider">
NOTE: The source type is case sensitive and must appear exactly as above.- Save the file
- Start the Password Manager Secure Token Server service.