KACE as a Service Product Notification

Dear KACE Customer

Regarding this recently detected issue, our Development Team is actively working on this, and focused on solving it as soon as possible, however, we don't have an estimated time of arrival for a solution, however we know as a workaround, an upgrade to version 13.2 will solve the situation since the KACE Systems Management Appliance 13.2 uses a new certificate and the new agent is not affected by this behavior.

Being that said, we would like to provide you with an article that explains the situation

Device Issues after Agent Certificate Change Knowledge Base Article

If you have further questions or concerns please feel free to let me know and we will gladly assist you.