Quest Software® Archive Manager
June 2013(Doc ID 183)
Quest® Archive Manager is email archiving software that captures, retains, preserves and searches for email. Archive Manager captures a single instance of each email message, applies granular retention and disposition policies and provides advanced search, ensuring efficient email archiving.
Archive Manager 4.8 includes the following new features/enhancements:
Archive Manager 4.8 includes four Exclusion Rules by default. Exchange 2013 sends automatically generated email to monitor the health of the system. It is not necessary to archive these emails. Exclusion rules allow Archive Manager to ignore an email message based on specified attributes. These Exclusion Rules can be deleted if needed.
The following is a list of issues addressed and enhancements implemented in this release of Archive Manager.
|BUG 252043||In a User/Resource Forest configuration, when a mailbox is present in the User Forest, the ADC ignores the mailbox in the Resource Forest. |
|BUG 248761||The Data Loader generates DirectoryServices errors. |
|BUG 250468||The documentation should state that MSXML Parser 4.0 is required for Archive Retrieve. |
|BUG 242249||The User Guide contains old Offline Client documentation. |
|BUG 230759||URL Redirect fails when one instance is offline. |
|BUG 244454||The FTI and Search Exporter generate cast exceptions. |
|BUG 250668||The Search Exporter does not export from a Federated Instance. |
|BUG 244454||The FTI and Search Exporter generate cast exceptions. |
|BUG 252038||The GDC mishandles disassociated mailboxes. |
|BUG 224992||The GSM generates Purported Checksum errors. |
|BUG 239825||The GSM mishandles message failures. |
|BUG 240444||The Archive Manager installer incorrectly discovers the server name during journal configuration. |
|BUG 243737||The Journal Report Data Loader generates key violations. |
|BUG 268394||The Journal Report Data Loader generates key violations, when cleaning up Excluded Messages. |
|BUG 242249||The Offline Client section of the Archive Manager User Guide has not been updated. |
|BUG 243269||The Offline Client generates OutOfMemory exceptions. |
|BUG 254610, CR 102790||When upgrading, the Outlook Components Add-in does not overwrite the existing Outlook Form. |
|BUG 239576||The Outlook Form does not work as expected with the Microsoft Dynamics CRM plugin. |
|BUG 246554||The Outlook Form does not work as expected with the Docscorp Add-in. |
|BUG 237964||The Outlook Form is missing BCCs. |
|BUG 249954||The Outlook Form fails to create a temp directory if a temp directory doesn't exist. |
|BUG 264537||The Retention Web Service does not honor a multi-instance configuration. |
|BUG 236689||The SecurityAction ViewBCC does not work as expected. |
|BUG 243362||SendMessage.aspx fails with .NET 4.5. |
|BUG 248289||Messages with IFRAME are not displayed properly in the Archive Manager Website. |
|BUG 268887||When deleting a message from a virtual mailbox, the change is not reflected until a hard refresh. |
The following is a list of issues known to exist at the time of this Archive Manager release:
|CR 51191||To avoid caching old data, which in turn causes unexpected behavior in the Archive Retrieve Configuration Editor, change a setting in Internet Explorer (while signed in to the BES system as the same user as the "service account" user):|
|CR 56776||The Exchange Utility performance is expected to be slower when used with Exchange 2010, as it will run in single-threaded mode with this mail server to avoid MAPI instabilities.|
|BUG 222623||The installation can not be performed as the ArchiveMgr_Service user.|
|CR 62526||NDS and GroupWise logins do not work in the current version of the Retention Policy Editor. The workaround is to create an Archive Manager login in the Administration section of the website to use with the Retention Policy Editor.|
|CR 56858||The Retention Policy Service does not run consistently at the scheduled time. A work-around process is published at Quest's SupportLink website as Solution SOL44458.|
|CR 62216||The ClearSearchCache program subroutine, which is used to clean up the AfterMail_Temp database, may inadvertently delete the tables that are created for retention, rendering the Retention Policy Service inoperable until scripts are re-run to recreate the tables. The ClearSearchCache program subroutine may also mistakenly leave behind some temporary search tables that should be deleted: files with names prefixed with DOMAIN\SERVICE_NAME.|
|CR 63556||The Retention execution log only reports messages that were deleted. It does not report messages that were unlinked or removed from some mailboxes but still exist in a least one other mailbox.|
|CR 63703||IPM.TaskRequest items exported to PST by the Search Exporter can't be opened by Outlook from the PST. These items can be opened by copying the items into your Exchange Mailbox.|
|Platform||Version||Archive Manager Support Status|
|Active Directory Services||Windows Server 2012||Supported.|
|Windows Server 2008 R2||Supported.|
|Windows Server 2008||Supported.|
|Windows Server 2003||Supported.|
|Windows Server 2003 interim||Supported.|
|Windows Server 2000 native||Supported.|
|Windows Server 2000 mixed (the default in Windows Server 2003)||Supported.|
|Office 365||On-premises via Exchange Journaling||Supported.|
|Novell Directory Services||8.7.3 on supported platforms||Supported.|
|8.8 SP5, SP6, or SP7 on supported platforms||Supported.|
|Novell Client||Novell Client 2 SP1 for Windows Server 2008 R2 or 2008||Supported.|
|Novell Client 4.91 SP2, for Windows 2003||Supported.|
|GroupWise Server||2012 SP2||Supported.|
|SQL Server||2012 SP1||Supported.|
|2008 R2 SP2||Supported.|
|2008 R2 SP1||Supported.|
|2008 SP1||Not supported.|
|2005 SP2||Not supported.|
|Archive Manager Server OS||Windows Server 2012, 64-bit version||Supported.|
|Windows Server 2008 R2 SP1 or RTM, 64-bit version||Supported.|
|Windows Server 2008 SP2, 64-bit version||Supported.|
|Windows Server 2003 R2 SP2, 32-bit version||Supported.|
|Windows Server 2003 SP2 or SP1, 32-bit version||Supported.|
|External Store||NetApp SnapLock 7.2.4||Supported.|
|EMC Centera 4.2.1, 4.2, 4.1, 4.0, 3.1.4, or EMC Atmos 2.0||Supported.|
|Bridgehead HT FileStore with HDR 2.2-20, build 23007||Deprecated. Only upgrades supported.|
|IBM DR550 5.4.1 (Version 5, Release 4, Level 1)||Deprecated. Only upgrades supported.|
|Browser||Microsoft Internet Explorer 10, 9, 8, 7, or 6||Supported.|
|Microsoft Internet Explorer 6, if installed with the latest version of Google Chrome Frame.||Supported.|
|Firefox 19, 20, 21 or later running on Windows or Macintosh.||Supported.|
|Chrome 24, 25, 26 or later running on Windows.||Supported.|
|Safari 5.x, 6.x or later running on Macintosh.||Supported.|
|BlackBerry Server||BES 5.0||Supported.|
Prerequisites for all servers running Archive Manager Services
You can pre-install .NET Framework 4.0 (with Reliability Update 2 for the .NET Framework 4) and 3.5 SP1, the SQL 2005 Native Client, and vcredist_x86 (versopm 2008 SP1) from the AutoRun program folder in your Archive Manager zip file. If you are installing Archive Manager to a different system than the one running the installer, then .Net 4.0 (with Reliability Update 2 for the .NET Framework 4) and 3.5 SP1 must be pre-installed (before running the installer).
If running in an SBS (Small Business Server) environment, Archive Manager must reside on an SBS-member server that meets the specifications for an Archive Manager server.
To enable text-string searches and indexing of file attachments: You must install IFilters for the file types you want to search and index:
Additional prerequisites for all servers running Archive Manager Websites
The API web service endpoint can be configured to use Windows Authentication or Anonymous Authentication. When using Anonymous Authentication, the web service application performs security checks and authenticates the client using Basic Authentication (plain text user password authentication). When using Windows Authentication, IIS handles the authentication and provides the web service application with a confirmation of the authentication attempt.
Additional prerequisites for servers running Archive Manager Exchange Store Manager Service
For the Exchange Store Manager (ESM) and Remote ESM:
MAPI Journal Data Loader:
Additional prerequisites required for Archive Manager with GroupWise Services
For the GroupWise Store Manager (GSM):
File Store Types
Client Workstation for Exchange Mail Systems
Stripped message reconstruction using the Outlook Form requires the following:
The Offline Client requires the following:
The PST Import Wizard requires the following:
The Search Exporter requires the following:
Mobile Device Browsing of Archive Manager Website
Archive Manager Rights and Permissions
Please refer to the System Requirements in the Planning and Installation Guide (for Exchange or GroupWise) for a list of account rights and permissions that are required for installation and running of Archive Manager.
This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.
This release is Unicode-enabled and supports any character set. It supports simultaneous operation with multilingual data. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America.
The Archive Manager distribution zip file contains the following:
Please see the Planning and Installation Guide (for either Exchange or GroupWise) for full instructions and application notes to install the current version of Archive Manager. The Planning and Installation Guide also provides valuable pre-installation planning information, process checklists, and pre-installation and post-installation process instructions that are necessary for a successful Archive Manager installation.
The Upgrading chapter of the Planning and Installation Guide (for either Exchange or GroupWise) provides full instructions and application notes for upgrading to the current version of Archive Manager from an earlier version. The current version of Archive Manager supports upgrades only from versions 4.5 and later. Please note that all Archive Manager services should be stopped prior to upgrading.
Upgrading Archive Manager clears the Archive Manager event log. To keep the existing event log, you need to back it up prior to upgrading Archive Manager.
Note: Archive Manager requires all versions of the Offline Client to be upgraded to the current version.
Note: When upgrading from a version older than 4.6 to version 4.6 or later, background processes work to upgrade/verify your full text index after the upgrade has completed. This can take up to a week to complete. During this time, the FTI logs and Event logs should be monitored for irregularities. In particular, iFilter errors should be addressed by verifying they are correctly installed. An ifilter summary in the FTI logs when the service is shut down.
This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's personal use without the written permission of Quest Software, Inc.
If you have any questions regarding your potential use of this material, contact:
|Quest Software World Headquarters |
5 Polaris Way
Aliso Viejo, CA 92656
Refer to our Website for regional and international office information.
Quest, Quest Software, and the Quest Software logo are trademarks and registered trademarks of Quest Software, Inc. in the United States of America and other countries. For a complete list of Quest Software's trademarks, please see http://www.quest.com/legal/trademarks.aspx. Other trademarks and registered trademarks are property of their respective owners.
Archive Manager contains some third-party software components whose authors require attribution, and some of which require that we reproduce their license agreements. These components are listed in an Appendix in the Archive Manager Administration Guide and User Guide, and in the Archive Manager online Help systems, with links to the corresponding license agreements (if required).
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|Quest Software, Inc.|
5 Polaris Way
Aliso Viejo, CA 92656
Please refer to our Website for regional and international office information.
Quest Support is available to customers who have a trial version of a Quest product or who have purchased a Quest product and have a valid maintenance contract. Quest Support provides unlimited 24x7 access to SupportLink, our self-service portal. Visit SupportLink at http://support.quest.com. From SupportLink, you can do the following:
View the Global Support Guide for a detailed explanation of support programs, online services, contact information, policies and procedures. The guide is available at: http://support.quest.com.
The Quest Archive Manager community is an interactive community dedicated to issues related to email data management, including storage, compliance, and knowledge management. The community is designed to foster collaboration between Quest Archive Manager experts and users. This community is a place where you can:
Ask questions. Share knowledge. Exchange ideas regarding your use of archiving products, as well as on general archiving topics. You can browse around the forums and the library, but to take full advantage of the community, post new threads, respond to messages from others, rate our documents and downloads, you need to become a registered member. And if you already have a Quest account or are a member of another Quest community, simply log in.
Join the community at Quest Archive Manager Community.